Appliance CHAMP(“we,” “us,” or “our”) operates the website at https://www.appliancechamp.com (the “Site”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit the Site or use our appliance repair services.

1. Information We Collect

We collect personally identifiable information only when you voluntarily provide it. This includes information submitted through:

Our online booking and contact forms (name, phone number, email address, service address).
Phone calls or text messages with our team.
Emails sent to us.

We do not collect personal information about you unless you choose to provide it.

2. How We Use Your Information

The information you provide is used to:

Respond to your service requests and schedule appointments.
Communicate with you about your repair, including appointment confirmations, technician arrival updates, and follow-ups.
Send occasional service reminders, seasonal maintenance tips, or promotional offers (you may opt out at any time).
Improve our website and customer experience.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

With service providers who assist us in operating our business (such as scheduling software or payment processing), who are bound to keep your information confidential.
When required by law, regulation, or legal process.
To protect the rights, property, or safety of Appliance CHAMP, our customers, or others.

4. Your Rights & Choices

You have the right to:

Opt outof future marketing communications at any time by replying STOP to a text message, clicking “unsubscribe” in an email, or contacting us directly.
Request access to the personal information we have on file for you.
Request correction of any inaccurate information.
Request deletion of your personal information from our records.

To exercise any of these rights, contact us using the information at the bottom of this page.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encrypted data transmission using HTTPS/SSL technology across the entire Site.
Restricted employee access to personal information on a need-to-know basis.
Secure storage of customer records in protected systems.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies & Analytics

The Site may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. These may include:

Essential cookies that are necessary for the Site to function properly.
Analytics cookies (such as Google Analytics) that help us understand how visitors use the Site. This data is aggregated and anonymous.
Advertising cookies (such as Google Ads) that help us measure the effectiveness of our advertising campaigns.

You can control cookie preferences through your browser settings. Disabling cookies may affect some Site functionality.

7. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any site you visit through links on our Site.

8. Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Appliance CHAMP
3940 N 56th Ave, Hollywood, FL 33021
Phone: (954) 406-0391
Email: service@appliancechamp.com